Privacy Policy

Last updated: August 5, 2026

NeverMiss AI ("we," "us," or "our") operates an AI receptionist platform for barbershops and salons. This Privacy Policy explains how we collect, use, and protect your information when you use our service.

1. Information We Collect

We collect information you provide directly when you create an account and use our platform, including:

• Business name, email address, and phone number
• Team member names and schedules
• Service and pricing information
• Call transcripts and appointment requests captured by the AI
• Customer names and phone numbers collected during AI calls

2. How We Use Your Information

We use the information we collect to:

• Operate and improve the NeverMiss AI platform
• Send you SMS and email notifications about new appointment requests
• Display appointment history and call logs in your dashboard
• Respond to your questions and provide customer support

3. SMS Notifications

By creating a NeverMiss AI account and providing your phone number, you consent to receive SMS text messages from NeverMiss AI containing appointment request notifications. These are operational messages related to your account — not marketing messages.

Message frequency: Message frequency varies based on your call volume. You may receive one or more messages per day.

Message and data rates may apply. Check with your mobile carrier for details.

To opt out: Reply STOP to any message or remove your phone number from your account settings. You can also contact us at support@nevermis.co.

4. Sharing of Information

We do not sell, rent, or share your personal information or mobile phone numbers with third parties for their marketing purposes. We may share information only in these limited circumstances:

• With service providers that help us operate our platform (such as Twilio for phone services, Supabase for data storage, and Resend for email delivery)
• If required by law or to protect the rights and safety of NeverMiss AI or others

5. Data Retention

We retain your account data for as long as your account is active. Call transcripts and appointment records are retained for up to 12 months. You may request deletion of your data at any time by contacting us.

6. Security

We use industry-standard security measures to protect your information, including encrypted data transmission and secure database storage. However, no method of transmission over the internet is 100% secure.

7. Your Rights

You have the right to access, correct, or delete the personal information we hold about you. To make a request, contact us at support@nevermis.co.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We'll notify you of significant changes by email or through a notice on our website. Continued use of the platform after changes constitutes acceptance of the updated policy.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, contact us at:
support@nevermis.co